Returns Policy

Under the Consumer Contracts Regulations 2013, you have 14 calendar days from the date your order is delivered to return any item, without giving a reason. This is your statutory right and applies to all standard orders placed on Dripscan.

Beauty products (cosmetics, skincare, fragrance and similar) are sealed for health and hygiene reasons. While the hygiene seal is intact and the item is unopened, you can return it within 14 days like anything else.

Once that seal is broken or the product has been opened, we can only accept the return if the item is faulty. This follows the Consumer Contracts Regulations 2013, which let sealed health or hygiene goods be excluded from the standard right to cancel once they are unsealed. Your statutory rights, including your rights if an item arrives faulty, are unaffected.

Returning an item is straightforward:

• Log in to your account and go to Orders.
• Open the order and tap Get help with this order, then Return items.
• Select the items and tell us the reason.
• The seller will confirm your return and provide a return address or label.
• Post the item back in its original condition with all tags attached.

You are responsible for the cost of return postage unless the item was faulty or incorrect.

Once the seller confirms receipt of your returned item, your refund will be issued to your original payment method within 14 days. In practice, most refunds are processed within 5 working days.

You will receive an email confirmation when your refund has been processed. Please allow 3 to 5 working days for the amount to appear in your account, depending on your bank.

Under the Consumer Rights Act 2015, if your item is faulty, not as described, or unfit for purpose, you have the right to a full refund if you notify us within 30 days of delivery. After 30 days you may be entitled to a repair or replacement.

The quickest way to flag a faulty, damaged, incorrect or not-as-described item is from your account: open the order, tap Get help with this order, then Report a problem. You can add photos and tell the seller whether you would like a refund or a replacement. You do not need to send anything back unless they ask you to.

Prefer to email? Reach us at [email protected] and we will sort it. Either way, there is no cost to you for a faulty or incorrect item.

The following items cannot be returned unless they are faulty:

• Pierced jewellery, for hygiene reasons
• Personalised or custom-made items
• Beauty products that have been opened or used
• Swimwear and underwear where the hygiene seal has been removed
• Items marked as final sale at the time of purchase

Items must be returned in their original, unworn condition with all tags attached and in the original packaging where possible. Items that show signs of wear, washing, or damage caused after delivery may not be accepted and could be returned to you.

For any returns questions, email us at [email protected] and we will get back to you within 1 working day.